Refund Policy of Urban Fugitive: Your Satisfaction is Our Priority

At Urban Fugitive, we are committed to providing valuable learning experiences for all our students, including those seeking professional development. However, it's important to note that if you are booking a course for professional development purposes and it closely aligns with your current professional activities, you may not be considered a consumer under certain circumstances. In such cases, the eligibility for a refund may be subject to specific conditions. Below are examples where you may be unlikely to be regarded as a consumer when booking a course:

1. Example 1: Digital Marketer - Email Marketing Course
   You work as a digital marketer and have booked an online course on email marketing to enhance your existing skills and knowledge within your profession. As this course directly relates to your professional activities, you may not be seen as a consumer, and the standard refund policy may not apply.
2. Example 2: Journalist - Journalism Course
   You work as a journalist and have registered for a three-day course on journalism to fill a knowledge gap in your reporting skills. Given that this course is directly related to your professional field and aims to enhance your existing expertise, you may not be regarded as a consumer, and the standard refund policy may not be enforceable.

Refund Policy Overview:
Our refund policy is designed to address general refund scenarios, but exceptions may apply for individuals seeking professional development within their existing field. Please review the following refund process and eligibility criteria:

Eligibility for Refund:

• Refunds are applicable within 3 days from the date of purchase, subject to the specific conditions outlined below.
• To be eligible for a refund, you must not have a course content attended the online course at any point.
• Refunds are not applicable for courses that have been fully completed or if the refund request is made after the specified time frame.

Refund Process:

• To initiate a refund request, you must contact our customer support team via email (support@urbvanfugitive.com).
• Clearly state your reason for the refund request and provide relevant details, such as your order number and the course name.
• Our support team will review your request and respond within 3 business days.
• If your refund request is approved, the refund will be processed using the original payment method within 5 business days.

Non-Refundable Situations:

• Refunds will not be granted for courses that have been accessed, downloaded, or certificates that have been issued.
• Refunds are not applicable if you have violated our terms of service or engaged in any fraudulent activity.

Transaction Charges or Fees:

• Please note that under some circumstances, transaction charges or fees incurred during the purchase may not be eligible for a refund. These charges may vary depending on the payment provider and the specific terms and conditions of the transaction.

Technical Issues:

• If you encounter technical difficulties or issues accessing the course content, please contact our support team immediately. We will make every effort to resolve the problem promptly and ensure your learning experience is uninterrupted.

Eventbrite is our Ticketing Provider:

• Urban Fugitive utilises the services of Eventbrite (eventbrite.com) as our ticketing provider. For all other payment processing and refunds please see the Eventbrite policy